60
A2A
Create Jira tickets from Gmail and Outlook support emails with OpenAI and Slack
n8n-workflow-20281.n8n.io
· n8n.io
Quick overview This workflow monitors Gmail and Microsoft Outlook for new support emails, uses OpenAI to classify and prioritize them, creates or updates Jira issues, notifies the right Slack channels (optionally Microsoft Teams), and logs every processed email to Google Sheets for auditing. How it works 1. Triggers every minute when a new email arrives in Gmail (Inbox with filters) or Microsoft Outlook. 2. Normalizes each message into a common format, removes quoted history, trims the body, and skips internal or automated/no-reply senders. 3. Uses OpenAI (GPT-4.1-mini) to classify the email (Bug/Issue/New Requirement/Other) and extract priority, title, summary, product area, sentiment, and confidence. 4. Routes high-confidence customer requests to Jira by finding an existing open issue for the email thread and adding a comment, or creating a new Jira issue if none exists. 5. Posts the Jira result to the appropriate Slack channel based on the category and optionally sends an Adaptive C
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Trust score
60/100
grade C · 2 of 9 criteria apply
Uptime
not graded
catalogue listing · no agent card to probe
Observed inflow · 30d
—
no payment wallet declared
Invocations · 7d
0
no calls observed
Listing drift · 7d
changed
2 snapshots tracked
Owner
unverified
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C
Conformance score: 60/100
Catalogue listing, not an A2A agent: a workflow template listed by n8n.io. Scored on the 2 criteria that apply (9 of 15 points, scaled to 100); the A2A card criteria do not apply.
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C
Conformance score: 60/100
Catalogue listing, not an A2A agent: a workflow template listed by n8n.io. Scored on the 2 criteria that apply (9 of 15 points, scaled to 100); the A2A card criteria do not apply.
n/a
Agent card
n/a
Not applicable: a workflow template listed by n8n.io. The host serves no A2A agent card at /.well-known/agent-card.json, so the card criteria are not scored.
n/a
Live endpoint
n/a
Not applicable: a workflow template you import, not a hosted endpoint.
n/a
Protocol version
n/a
Not applicable: no A2A agent card served.
n/a
JWS signature
n/a
Not applicable: no A2A agent card served.
n/a
Uptime track record
n/a
Not applicable: our probes looked for an A2A agent card, which this host does not serve. That says nothing about the API's availability, so it is not graded.
n/a
Skill declaration
n/a
Not applicable: no A2A agent card served.
partial
Verified Identity
5/10
Provider declared: n8n.io (https://n8n.io). Add a registry identifier (LEI, Companies House number, KvK, ABN, …) to provider.legalEntity for full verified-business credit.
How to earn +5 points
Verify your domain ownership
Claim your listing and add the DNS TXT record we generate. Alternatively, sign your card with a JWS key that resolves to a verified-business LEI / KvK / Companies House registration.
Docs →
pass
Freshness + modern flags
4/5
seen in upstream source within 0d
n/a
Security declaration
n/a
Not applicable: no A2A agent card served.
⚠ Listing drift detected. This catalogue entry changed within the last 7 days; the history keeps each version.
Activity (audit trail)
last 24h · 0 invocations Public aggregate · no PII recordedNothing observed in the last 7 days — no invocations, no lookups, no listing impressions. Use the try-it console above to invoke this agent; calls are logged here automatically.
Uptime
not graded
catalogue listing · no agent card to probe
Response
—
no direct probe retained
Skills
0
declared
Streaming
—
SSE-capable
Endpoints
| Agent card | https://n8n.io/workflows/20281 |
| Provider | https://n8n.io |
| Docs | https://n8n.io/workflows/20281 |
Discovered via
n8n_workflows
Health · last 0 probes
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Audit-grade evidence bundle
JSON snapshot for vendor-review files. Add ?sign=true for a JWS-signed envelope verifiable against
our JWKS. See the methodology.
Raw agent card JSON
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},
"displayName": "Slack",
"typeVersion": 3,
"nodeCategories": [
{
"id": 6,
"name": "Communication"
},
{
"id": 28,
"name": "HITL"
}
]
},
{
"id": 77,
"icon": "file:jira.svg",
"name": "n8n-nodes-base.jira",
"codex": {
"data": {
"resources": {
"generic": [
{
"url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/",
"icon": "\ud83e\udd16",
"label": "5 workflow automations for Mattermost that we love at n8n"
},
{
"url": "https://n8n.io/blog/creating-custom-incident-response-workflows-with-n8n/",
"label": "How to automate every step of an incident response workflow"
}
],
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.jira/"
}
],
"credentialDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/credentials/jira/"
}
]
},
"categories": [
"Development",
"Productivity"
],
"nodeVersion": "1.0",
"codexVersion": "1.0"
}
},
"group": "[\"output\"]",
"defaults": {
"name": "Jira Software"
},
"iconData": {
"type": "file",
"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "Jira Software",
"typeVersion": 1,
"nodeCategories": [
{
"id": 4,
"name": "Productivity"
},
{
"id": 5,
"name": "Development"
}
]
},
{
"id": 111,
"icon": "fa:sign-in-alt",
"name": "n8n-nodes-base.executeWorkflow",
"codex": {
"data": {
"alias": [
"n8n",
"call",
"sub",
"workflow",
"sub-workflow",
"subworkflow"
],
"details": "The Execute Workflow node can be used when you want your workflow to treat another workflow as a step in your flow. It allows you to modularize your workflows and have a single source of truth for series of actions you perform often. ",
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.executeworkflow/"
}
]
},
"categories": [
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],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"Core Nodes": [
"Helpers",
"Flow"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Execute Workflow",
"color": "#ff6d5a"
},
"iconData": {
"icon": "sign-in-alt",
"type": "icon"
},
"displayName": "Execute Sub-workflow",
"typeVersion": 1,
"nodeCategories": [
{
"id": 9,
"name": "Core Nodes"
}
]
},
{
"id": 112,
"icon": "fa:map-signs",
"name": "n8n-nodes-base.switch",
"codex": {
"data": {
"alias": [
"Router",
"If",
"Path",
"Filter",
"Condition",
"Logic",
"Branch",
"Case"
],
"resources": {
"generic": [
{
"url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/",
"icon": "\u2600\ufe0f",
"label": "2021: The Year to Automate the New You with n8n"
},
{
"url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
"icon": "\ud83d\udc65",
"label": "How to get started with CRM automation (with 3 no-code workflow ideas"
},
{
"url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/",
"icon": "\ud83d\udc66",
"label": "Build your own virtual assistant with n8n: A step by step guide"
},
{
"url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/",
"icon": "\ud83c\udff7\ufe0f",
"label": "How to automatically manage contributions to open-source projects"
}
],
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{
"url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.switch/"
}
]
},
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],
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"codexVersion": "1.0",
"subcategories": {
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]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Switch",
"color": "#506000"
},
"iconData": {
"icon": "map-signs",
"type": "icon"
},
"displayName": "Switch",
"typeVersion": 3,
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"id": 9,
"name": "Core Nodes"
}
]
},
{
"id": 356,
"icon": "file:gmail.svg",
"name": "n8n-nodes-base.gmail",
"codex": {
"data": {
"alias": [
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"human",
"form",
"wait",
"hitl",
"approval"
],
"resources": {
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{
"url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
"icon": "\ud83e\uddec",
"label": "Why business process automation with n8n can change your daily life"
},
{
"url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
"icon": "\ud83c\udfab",
"label": "Supercharging your conference registration process with n8n"
},
{
"url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
"icon": "store",
"label": "6 e-commerce workflows to power up your Shopify s"
},
{
"url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
"icon": "\ud83d\udc65",
"label": "How to get started with CRM automation (with 3 no-code workflow ideas"
},
{
"url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
"icon": "\ud83d\udca1",
"label": "15 Google apps you can combine and automate to increase productivity"
},
{
"url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
"icon": " \ud83d\udda5\ufe0f",
"label": "Hey founders! Your business doesn't need you to operate"
},
{
"url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
"icon": "\ud83d\udcaa",
"label": "Using Automation to Boost Productivity in the Workplace"
}
],
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{
"url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.gmail/"
}
],
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{
"url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
}
]
},
"categories": [
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"HITL"
],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"HITL": [
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]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Gmail"
},
"iconData": {
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"fileBuffer": "data:image/svg+xml;base64,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"
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"id": 6,
"name": "Communication"
},
{
"id": 28,
"name": "HITL"
}
]
},
{
"id": 433,
"icon": "file:outlook.svg",
"name": "n8n-nodes-base.microsoftOutlook",
"codex": {
"data": {
"alias": [
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"human",
"form",
"wait",
"hitl",
"approval"
],
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.microsoftoutlook/"
}
],
"credentialDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/credentials/microsoft/"
}
]
},
"categories": [
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"HITL"
],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"HITL": [
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]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Microsoft Outlook"
},
"iconData": {
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"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "Microsoft Outlook",
"typeVersion": 2,
"nodeCategories": [
{
"id": 6,
"name": "Communication"
},
{
"id": 28,
"name": "HITL"
}
]
},
{
"id": 565,
"icon": "fa:sticky-note",
"name": "n8n-nodes-base.stickyNote",
"codex": {
"data": {
"alias": [
"Comments",
"Notes",
"Sticky"
],
"categories": [
"Core Nodes"
],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"Core Nodes": [
"Helpers"
]
}
}
},
"group": "[\"input\"]",
"defaults": {
"name": "Sticky Note",
"color": "#FFD233"
},
"iconData": {
"icon": "sticky-note",
"type": "icon"
},
"displayName": "Sticky Note",
"typeVersion": 1,
"nodeCategories": [
{
"id": 9,
"name": "Core Nodes"
}
]
},
{
"id": 824,
"icon": "file:gmail.svg",
"name": "n8n-nodes-base.gmailTrigger",
"codex": {
"data": {
"resources": {
"generic": [
{
"url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
"icon": "\ud83e\uddec",
"label": "Why business process automation with n8n can change your daily life"
},
{
"url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
"icon": "\ud83c\udfab",
"label": "Supercharging your conference registration process with n8n"
},
{
"url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
"icon": "store",
"label": "6 e-commerce workflows to power up your Shopify s"
},
{
"url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
"icon": "\ud83d\udc65",
"label": "How to get started with CRM automation (with 3 no-code workflow ideas"
},
{
"url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
"icon": "\ud83d\udca1",
"label": "15 Google apps you can combine and automate to increase productivity"
},
{
"url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
"icon": " \ud83d\udda5\ufe0f",
"label": "Hey founders! Your business doesn't need you to operate"
},
{
"url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
"icon": "\ud83d\udcaa",
"label": "Using Automation to Boost Productivity in the Workplace"
}
],
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.gmailtrigger/"
}
],
"credentialDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
}
]
},
"categories": [
"Communication"
],
"nodeVersion": "1.0",
"codexVersion": "1.0"
}
},
"group": "[\"trigger\"]",
"defaults": {
"name": "Gmail Trigger"
},
"iconData": {
"type": "file",
"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "Gmail Trigger",
"typeVersion": 1,
"nodeCategories": [
{
"id": 6,
"name": "Communication"
}
]
},
{
"id": 834,
"icon": "file:code.svg",
"name": "n8n-nodes-base.code",
"codex": {
"data": {
"alias": [
"cpde",
"Javascript",
"JS",
"Python",
"Script",
"Custom Code",
"Function"
],
"details": "The Code node allows you to execute JavaScript in your workflow.",
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.code/"
}
]
},
"categories": [
"Development",
"Core Nodes"
],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"Core Nodes": [
"Helpers",
"Data Transformation"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Code"
},
"iconData": {
"type": "file",
"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "Code",
"typeVersion": 2,
"nodeCategories": [
{
"id": 5,
"name": "Development"
},
{
"id": 9,
"name": "Core Nodes"
}
]
},
{
"id": 1123,
"icon": "fa:link",
"name": "@n8n/n8n-nodes-langchain.chainLlm",
"codex": {
"data": {
"alias": [
"LangChain"
],
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.chainllm/"
}
]
},
"categories": [
"AI",
"Langchain"
],
"subcategories": {
"AI": [
"Chains",
"Root Nodes"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Basic LLM Chain",
"color": "#909298"
},
"iconData": {
"icon": "link",
"type": "icon"
},
"displayName": "Basic LLM Chain",
"typeVersion": 2,
"nodeCategories": [
{
"id": 25,
"name": "AI"
},
{
"id": 26,
"name": "Langchain"
}
]
},
{
"id": 1153,
"icon": "file:openAiLight.svg",
"name": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"codex": {
"data": {
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.lmchatopenai/"
}
]
},
"categories": [
"AI",
"Langchain"
],
"subcategories": {
"AI": [
"Language Models",
"Root Nodes"
],
"Language Models": [
"Chat Models (Recommended)"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "OpenAI Chat Model"
},
"iconData": {
"type": "file",
"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "OpenAI Chat Model",
"typeVersion": 1,
"nodeCategories": [
{
"id": 25,
"name": "AI"
},
{
"id": 26,
"name": "Langchain"
}
]
},
{
"id": 1179,
"icon": "fa:code",
"name": "@n8n/n8n-nodes-langchain.outputParserStructured",
"codex": {
"data": {
"alias": [
"json",
"zod"
],
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.outputparserstructured/"
}
]
},
"categories": [
"AI",
"Langchain"
],
"subcategories": {
"AI": [
"Output Parsers"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Structured Output Parser"
},
"iconData": {
"icon": "code",
"type": "icon"
},
"displayName": "Structured Output Parser",
"typeVersion": 1,
"nodeCategories": [
{
"id": 25,
"name": "AI"
},
{
"id": 26,
"name": "Langchain"
}
]
},
{
"id": 1249,
"icon": "file:outlook.svg",
"name": "n8n-nodes-base.microsoftOutlookTrigger",
"codex": {
"data": {
"alias": [
"email"
],
"resources": {
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.microsoftoutlooktrigger/"
}
],
"credentialDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/credentials/microsoft/"
}
]
},
"categories": [
"Communication"
],
"nodeVersion": "1.0",
"codexVersion": "1.0"
}
},
"group": "[\"trigger\"]",
"defaults": {
"name": "Microsoft Outlook Trigger"
},
"iconData": {
"type": "file",
"fileBuffer": "data:image/svg+xml;base64,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"
},
"displayName": "Microsoft Outlook Trigger",
"typeVersion": 1,
"nodeCategories": [
{
"id": 6,
"name": "Communication"
}
]
}
]
},
"detail": {
"description": "Quick overview This workflow monitors Gmail and Microsoft Outlook for new support emails, uses OpenAI to classify and prioritize them, creates or updates Jira issues, notifies the right Slack channels (optionally Microsoft Teams), and logs every processed email to Google Sheets for auditing. How it works 1. Triggers every minute when a new email arrives in Gmail (Inbox with filters) or Microsoft Outlook. 2. Normalizes each message into a common format, removes quoted history, trims the body, and skips internal or automated/no-reply senders. 3. Uses OpenAI (GPT-4.1-mini) to classify the email (Bug/Issue/New Requirement/Other) and extract priority, title, summary, product area, sentiment, and confidence. 4. Routes high-confidence customer requests to Jira by finding an existing open issue for the email thread and adding a comment, or creating a new Jira issue if none exists. 5. Posts the Jira result to the appropriate Slack channel based on the category and optionally sends an Adaptive Card to Microsoft Teams if a webhook URL is configured. 6. Optionally replies to the customer in the original thread via Gmail or Outlook (or creates a draft) based on the acknowledgement mode setting. 7. Sends low-confidence or failed classifications to a Slack review channel and appends an audit row with the outcome to Google Sheets. Setup 1. Connect credentials for Gmail and/or Microsoft Outlook, OpenAI, Jira Software Cloud, Slack, and Google Sheets. 2. Update the workflow configuration values (internal domains, confidence threshold, Jira base URL/project key/issue types, Slack channel names, and acknowledgement mode). 3. Select the target Google Sheets document and sheet for the triage log. 4. Select the Slack channel used for workflow error alerts and set this workflow as its own error workflow in n8n workflow settings. 5. (Optional) Add a Microsoft Teams incoming webhook URL to enable Teams notifications, and disable the unused email trigger (Gmail or Outlook) before activating."
}
}