Answer Shopify support emails with Gmail, Shopify, Claude and Slack

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                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "\ud83d\udc65",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/",
                  "icon": "\u26a1\ufe0f",
                  "label": "5 tasks you can automate with the new Notion API "
                },
                {
                  "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/",
                  "icon": "\ud83d\udc66",
                  "label": "Build your own virtual assistant with n8n: A step by step guide"
                },
                {
                  "url": "https://n8n.io/blog/how-to-automatically-give-kudos-to-contributors-with-github-slack-and-n8n/",
                  "icon": "\ud83d\udc4f",
                  "label": "How to automatically give kudos to contributors with GitHub, Slack, and n8n"
                },
                {
                  "url": "https://n8n.io/blog/automations-for-activists/",
                  "icon": "\u2728",
                  "label": "How Common Knowledge use workflow automation for activism"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.slack/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/slack/"
                }
              ]
            },
            "categories": [
              "Communication",
              "HITL"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "HITL": [
                "Human in the Loop"
              ]
            }
          }
        },
        "group": "[\"output\"]",
        "defaults": {
          "name": "Slack"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Slack",
        "typeVersion": 3,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          },
          {
            "id": 28,
            "name": "HITL"
          }
        ]
      },
      {
        "id": 112,
        "icon": "fa:map-signs",
        "name": "n8n-nodes-base.switch",
        "codex": {
          "data": {
            "alias": [
              "Router",
              "If",
              "Path",
              "Filter",
              "Condition",
              "Logic",
              "Branch",
              "Case"
            ],
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/",
                  "icon": "\u2600\ufe0f",
                  "label": "2021: The Year to Automate the New You with n8n"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "\ud83d\udc65",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/",
                  "icon": "\ud83d\udc66",
                  "label": "Build your own virtual assistant with n8n: A step by step guide"
                },
                {
                  "url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/",
                  "icon": "\ud83c\udff7\ufe0f",
                  "label": "How to automatically manage contributions to open-source projects"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.switch/"
                }
              ]
            },
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Flow"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Switch",
          "color": "#506000"
        },
        "iconData": {
          "icon": "map-signs",
          "type": "icon"
        },
        "displayName": "Switch",
        "typeVersion": 3,
        "nodeCategories": [
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 356,
        "icon": "file:gmail.svg",
        "name": "n8n-nodes-base.gmail",
        "codex": {
          "data": {
            "alias": [
              "email",
              "human",
              "form",
              "wait",
              "hitl",
              "approval"
            ],
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "\ud83e\uddec",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "\ud83c\udfab",
                  "label": "Supercharging your conference registration process with n8n"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "\ud83d\udc65",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "\ud83d\udca1",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
                  "icon": " \ud83d\udda5\ufe0f",
                  "label": "Hey founders! Your business doesn't need you to operate"
                },
                {
                  "url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
                  "icon": "\ud83d\udcaa",
                  "label": "Using Automation to Boost Productivity in the Workplace"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.gmail/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
              "Communication",
              "HITL"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "HITL": [
                "Human in the Loop"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Gmail"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Gmail",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          },
          {
            "id": 28,
            "name": "HITL"
          }
        ]
      },
      {
        "id": 565,
        "icon": "fa:sticky-note",
        "name": "n8n-nodes-base.stickyNote",
        "codex": {
          "data": {
            "alias": [
              "Comments",
              "Notes",
              "Sticky"
            ],
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers"
              ]
            }
          }
        },
        "group": "[\"input\"]",
        "defaults": {
          "name": "Sticky Note",
          "color": "#FFD233"
        },
        "iconData": {
          "icon": "sticky-note",
          "type": "icon"
        },
        "displayName": "Sticky Note",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 824,
        "icon": "file:gmail.svg",
        "name": "n8n-nodes-base.gmailTrigger",
        "codex": {
          "data": {
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "\ud83e\uddec",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "\ud83c\udfab",
                  "label": "Supercharging your conference registration process with n8n"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "\ud83d\udc65",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "\ud83d\udca1",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
                  "icon": " \ud83d\udda5\ufe0f",
                  "label": "Hey founders! Your business doesn't need you to operate"
                },
                {
                  "url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
                  "icon": "\ud83d\udcaa",
                  "label": "Using Automation to Boost Productivity in the Workplace"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.gmailtrigger/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
              "Communication"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0"
          }
        },
        "group": "[\"trigger\"]",
        "defaults": {
          "name": "Gmail Trigger"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Gmail Trigger",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          }
        ]
      },
      {
        "id": 834,
        "icon": "file:code.svg",
        "name": "n8n-nodes-base.code",
        "codex": {
          "data": {
            "alias": [
              "cpde",
              "Javascript",
              "JS",
              "Python",
              "Script",
              "Custom Code",
              "Function"
            ],
            "details": "The Code node allows you to execute JavaScript in your workflow.",
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.code/"
                }
              ]
            },
            "categories": [
              "Development",
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers",
                "Data Transformation"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Code"
        },
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        },
        "displayName": "Code",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 5,
            "name": "Development"
          },
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      }
    ]
  },
  "detail": {
    "description": "Quick overview Answer Shopify support emails from the order record, not from guesswork. Claude drafts each reply from the Shopify order and your store policies; your code decides whether it sends, waits as a Gmail draft for review, or goes to Slack. The model never refunds, cancels or picks the route. How it works 1. Polls Gmail every minute for unread emails in the Inbox. 2. Normalizes the sender, subject and message text (quoted replies stripped), finds an order reference like #1042 in the subject or body, and falls back to searching by the sender's email address when there isn't one. 3. Gets a fresh 24-hour token from your Shopify app, then makes one GraphQL Admin API call for the order's status, fulfillment, carrier, tracking, delivery estimate, line items and the email on the order. 4. Sends the email, the order record and your store facts to Claude (Anthropic Messages API) and gets back JSON that matches a fixed schema: intent, language, confidence, whether a person is needed, a one-line summary and the reply. 5. A Code node applies your rules: the intent must be on your send list, clear the confidence bar and, for order questions, the email on the order must match the sender. Replies inside an existing thread and anything unclear go to a person. 6. Send: Gmail replies in the thread with your disclosure line. Draft: Gmail saves a reply in the thread and Slack tells the team why it is waiting. Escalate: Slack gets the summary, the reason and the thread link. Spam ends at a node that does nothing. Setup 1. Select your Gmail credential on the trigger and on both Gmail nodes. The trigger reads unread mail in the inbox every minute; add a label filter if support shares the mailbox. 2. In Shopify, create an app in the Dev Dashboard with the readorders scope, release it and install it on your store. On Get a Shopify token, add a Custom Auth credential with the JSON {\"body\": {\"clientid\": \"your client ID\", \"clientsecret\": \"your secret\"}}. 3. Create an HTTP Header Auth credential named x-api-key with your Anthropic API key as the value, and attach it to Classify and draft with Claude. 4. Select your Slack credential on Ask the team to review and Escalate to a person. The channel name comes from Settings. 5. Edit Settings: store name, shop subdomain, return window, shipping promise, brand voice, the intents allowed to send, the confidence bar, signature and disclosure line. Then click Test workflow: a sample email is pinned, so you can run it end to end before a real customer writes in. Requirements - Gmail, Slack, an Anthropic API key and a Shopify app from the Dev Dashboard with the readorders scope. Core nodes only (Gmail, HTTP Request, Code, Switch, Slack), so it runs on n8n Cloud or self-hosted. Customization - Add a class to the send list in Settings once a fortnight of drafts shows the model gets it right, and raise or lower the confidence bar (0.8 by default). To use another model, change the URL, headers and body of the Claude node and keep the JSON schema so the routing code still works. For WooCommerce, replace the two Shopify HTTP nodes with one order lookup. Refunds, credits, cancellations and address changes are always drafted for a person, never sent. Additional info Built by Amplence. The cost per email, the send-or-draft threshold and the reasoning behind each node are explained in the companion article: https://amplence.com/blog/n8n-shopify-customer-support-workflow Want it running on your store? We set up and maintain n8n workflows: https://amplence.com/services/n8n-automation-services All our free templates as JSON on GitHub: https://github.com/muneeb-ashraf/n8n-workflow-templates"
  }
}