Answer Shopify order status questions on WhatsApp with OpenAI and Shiprocket

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        },
        "displayName": "Respond to Webhook",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 7,
            "name": "Utility"
          },
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 565,
        "icon": "fa:sticky-note",
        "name": "n8n-nodes-base.stickyNote",
        "codex": {
          "data": {
            "alias": [
              "Comments",
              "Notes",
              "Sticky"
            ],
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers"
              ]
            }
          }
        },
        "group": "[\"input\"]",
        "defaults": {
          "name": "Sticky Note",
          "color": "#FFD233"
        },
        "iconData": {
          "icon": "sticky-note",
          "type": "icon"
        },
        "displayName": "Sticky Note",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 827,
        "icon": "file:whatsapp.svg",
        "name": "n8n-nodes-base.whatsApp",
        "codex": {
          "data": {
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.whatsapp/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/whatsapp/"
                }
              ]
            },
            "categories": [
              "Communication",
              "HITL"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "HITL": [
                "Human in the Loop"
              ]
            }
          }
        },
        "group": "[\"output\"]",
        "defaults": {
          "name": "WhatsApp Business Cloud"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "WhatsApp Business Cloud",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          },
          {
            "id": 28,
            "name": "HITL"
          }
        ]
      },
      {
        "id": 834,
        "icon": "file:code.svg",
        "name": "n8n-nodes-base.code",
        "codex": {
          "data": {
            "alias": [
              "cpde",
              "Javascript",
              "JS",
              "Python",
              "Script",
              "Custom Code",
              "Function"
            ],
            "details": "The Code node allows you to execute JavaScript in your workflow.",
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.code/"
                }
              ]
            },
            "categories": [
              "Development",
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers",
                "Data Transformation"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Code"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Code",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 5,
            "name": "Development"
          },
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 1119,
        "icon": "fa:robot",
        "name": "@n8n/n8n-nodes-langchain.agent",
        "codex": {
          "data": {
            "alias": [
              "LangChain",
              "Chat",
              "Conversational",
              "Plan and Execute",
              "ReAct",
              "Tools"
            ],
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent/"
                }
              ]
            },
            "categories": [
              "AI",
              "Langchain"
            ],
            "subcategories": {
              "AI": [
                "Agents",
                "Root Nodes"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "AI Agent",
          "color": "#404040"
        },
        "iconData": {
          "icon": "robot",
          "type": "icon"
        },
        "displayName": "AI Agent",
        "typeVersion": 3,
        "nodeCategories": [
          {
            "id": 25,
            "name": "AI"
          },
          {
            "id": 26,
            "name": "Langchain"
          }
        ]
      },
      {
        "id": 1153,
        "icon": "file:openAiLight.svg",
        "name": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
        "codex": {
          "data": {
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.lmchatopenai/"
                }
              ]
            },
            "categories": [
              "AI",
              "Langchain"
            ],
            "subcategories": {
              "AI": [
                "Language Models",
                "Root Nodes"
              ],
              "Language Models": [
                "Chat Models (Recommended)"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "OpenAI Chat Model"
        },
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        "displayName": "OpenAI Chat Model",
        "typeVersion": 1,
        "nodeCategories": [
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            "id": 25,
            "name": "AI"
          },
          {
            "id": 26,
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          }
        ]
      },
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        "icon": "fa:database",
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            },
            "categories": [
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            "subcategories": {
              "AI": [
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              ],
              "Memory": [
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              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Simple Memory"
        },
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        "displayName": "Simple Memory",
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            },
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            ],
            "subcategories": {
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            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Structured Output Parser"
        },
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        "displayName": "Structured Output Parser",
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        ]
      },
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            },
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            ],
            "subcategories": {
              "AI": [
                "Tools"
              ],
              "Tools": [
                "Recommended Tools"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Code Tool"
        },
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        "displayName": "Code Tool",
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      },
      {
        "id": 1260,
        "icon": "file:whatsapp.svg",
        "name": "n8n-nodes-base.whatsAppTrigger",
        "codex": {
          "data": {
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              ],
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                  "url": "https://docs.n8n.io/integrations/builtin/credentials/whatsapp/"
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            },
            "categories": [
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            ],
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          }
        },
        "group": "[\"trigger\"]",
        "defaults": {
          "name": "WhatsApp Trigger"
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        },
        "displayName": "WhatsApp Trigger",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          }
        ]
      }
    ]
  },
  "detail": {
    "description": "Quick overview This workflow answers WhatsApp \u201cWhere\u2019s my order?\u201d questions using an OpenAI agent with live Shopify order lookups and Shiprocket tracking, logs each turn to Google Sheets, and hands the conversation to a human via Slack with a one-click link to resume the bot. How it works 1. Triggers when a new WhatsApp message is received and extracts the sender phone number, name, message type, and text. 2. Looks up the phone number in a Google Sheets \u201cWISMO Conversations\u201d tab to decide whether the chat is currently in bot mode, human mode, or unsupported (non-text) mode. 3. If the chat is in human mode, forwards the customer\u2019s message to a Slack channel for an agent to handle. 4. If the message is unsupported, replies on WhatsApp asking the customer to type their order number or question. 5. If the chat is in bot mode, uses an OpenAI agent with chat memory to fetch recent Shopify orders by phone, optionally look up an order by number (with ownership verification), pull live Shiprocket tracking by AWB, and reference a built-in return policy tool. 6. Applies guardrails to the agent output, sends the reply on WhatsApp, and logs the message/reply, intent, sentiment, and handoff status to a Google Sheets \u201cWISMO Log\u201d tab. 7. If a human handoff is needed, updates the conversation state in Google Sheets, posts a Slack handoff card with context and a \u201cresume bot\u201d link, and the resume webhook validates a one-time token before switching the chat back to bot mode. Setup 1. Connect WhatsApp Business Cloud credentials (trigger and send), an OpenAI API credential, a Google Sheets OAuth credential, and a Slack OAuth credential. 2. Create a Shopify custom app with readorders access and configure HTTP Header Auth with X-Shopify-Access-Token, then replace REPLACESTORE with your Shopify store domain in both Shopify GraphQL requests. 3. Create Shiprocket credentials for HTTP Custom Auth (login email/password), and ensure the workflow can call the Shiprocket auth and AWB tracking endpoints. 4. Create a Google Sheet with \u201cWISMO Conversati

… truncated here: the card is 65,962 characters as printed. The complete card is published at https://n8n.io/workflows/21269.