Back to Score and route incidents with Jev Classification, Google Sheets, Gmail, Telegram, and GPT-6-Luna
Card snapshot
n8n-workflow-20451.n8n.io
·
2026-10-09 14:29:59 UTC
·
97ab58f6219b4c46576e331e94af2b05632762af9125138dbcb118cd7207dff7
This is a frozen copy of the agent's agent-card.json as we observed it at the timestamp above. We capture a new snapshot every time the card's content hash changes. Useful for: forensic drift analysis, verifying downstream callers see the right version, reproducing routing decisions made historically.
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},
"displayName": "OpenAI Chat Model",
"typeVersion": 1,
"nodeCategories": [
{
"id": 25,
"name": "AI"
},
{
"id": 26,
"name": "Langchain"
}
]
},
{
"id": 1241,
"icon": "file:summarize.svg",
"name": "n8n-nodes-base.summarize",
"codex": {
"data": {
"alias": [
"Append",
"Array",
"Average",
"Concatenate",
"Count",
"Group",
"Item",
"List",
"Max",
"Min",
"Pivot",
"Sum",
"Summarise",
"Summarize",
"Transform",
"Unique"
],
"details": "",
"resources": {
"generic": [],
"primaryDocumentation": [
{
"url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.summarize/"
}
]
},
"categories": [
"Core Nodes"
],
"nodeVersion": "1.0",
"codexVersion": "1.0",
"subcategories": {
"Core Nodes": [
"Data Transformation"
]
}
}
},
"group": "[\"transform\"]",
"defaults": {
"name": "Summarize"
},
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},
"displayName": "Summarize",
"typeVersion": 1,
"nodeCategories": [
{
"id": 9,
"name": "Core Nodes"
}
]
}
]
},
"detail": {
"description": "A production incident report lands on a webhook and the right person is paged while everyone else is still reading the alert. This n8n workflow has Jev Classification score each incident for severity, logs the decision to Google Sheets, then routes it into five lanes: SEV1 declares the incident and pages the commander, SEV2 pages the on call engineer, SEV3 queues a service desk ticket, SEV4 waits in the backlog, and a low confidence score is held for the commander to confirm. A monthly cron turns the log into a counted trend brief for the engineering lead. Last updated: October 2026. Quick Overview This workflow takes production incident reports on the Incident Intake webhook, normalizes the id, service, impact, affected users and timestamps, and refuses to score a report with no service name or impact text. Usable reports go to Jev Score Incident Severity (jev-latest, confidence threshold 0.65), which returns a level, a score, a confidence and a needsReview flag that Route By Confidence And Severity turns into five lanes. Every lane appends the full record to the Incident Severity tab in Google Sheets before it pages or emails anyone, and a monthly cron has gpt-6-luna write a counted trend brief for the engineering lead. How it works 1. Incident Intake receives a POST incident report on the jev-c2-incident-intake webhook. 2. Normalize Incident copies incidentid, service, impacttext, affectedusers, customerfacing and detectedat from the body and stamps receivedat when the report carries none. 3. Incident Report Usable? needs both service and impacttext. If either is missing, Mark Unusable Incident Report records what was missing and sets the status notscoredreportunusable, and Email Incident Intake Problem mails it back. Nothing is scored. 4. Jev Score Incident Severity scores the service, affected users, customer facing flag, detected time and impact text on jev-latest with operation score and a 0.65 confidence threshold, returning level, score, confidence and needsReview in the jev field, with 3 retries and a 60 second timeout. 5. Route By Confidence And Severity checks needsReview first, then the score: true to the human confirm lane, 2.5 or higher to SEV1, 1.5 or higher to SEV2, 0.5 or higher to SEV3, everything else to SEV4. 6. SEV1 Declare And Page sets sev1warroom, priority P0 and a 5 minute response SLA. Log SEV1 Incident appends the record, Page Incident Commander And On Call sends the war room message on Telegram, and Draft Stakeholder Update has gpt-6-luna write a 90 word four line update that Email Stakeholder Update sends. 7. SEV2 Page Oncall sets sev2page, priority P1 and a 15 minute response SLA. Log SEV2 Incident appends the record, then Page On Call Engineer pages the on call engineer on Telegram with the owner and the 1 hour SLA. 8. SEV3 Create Ticket sets sev3ticket, priority P2 and a 1440 minute (24 hour) SLA. Log SEV3 Incident appends the record, then Create Ticket Notice emails the service desk the impact and the action taken. 9. SEV4 Add To Backlog sets sev4backlog, priority P4 and a 10080 minute (168 hour) SLA, appends the record and leaves it for the weekly review without paging anyone. 10. Severity Needs Human Decision sets humanconfirm, priority P2, a 15 minute response SLA and the reason Jev confidence below 0.65. Log Unconfirmed Severity appends it as awaitinghumanseveritydecision, then Ask Incident Commander To Confirm sends the confidence and suggested band to Telegram so a human sets the severity before anyone is paged. 11. Monthly Incident Trend Trigger runs at 08:00 on the first of the month (cron 0 8 1 ), Read Incident Severity Log reads the Incident Severity tab, Summarize Incidents By Level counts incidentid per severitylevel, and Draft Incident Trend Report has gpt-6-luna write the brief that Email Incident Trend Report sends to the engineering lead. Setup 1. Create a Google Sheets file with a tab named \"Incident Severity\" and the columns the log nodes write: incidentid, receivedat, servic"
}
}