# Create Jira tickets from Gmail and Outlook support emails with OpenAI and Slack

> Quick overview This workflow monitors Gmail and Microsoft Outlook for new support emails, uses OpenAI to classify and prioritize them, creates or updates Jira issues, notifies the right Slack channels (optionally Microsoft Teams), and logs every processed email to Google Sheets for auditing. How it works 1. Triggers every minute when a new email arrives in Gmail (Inbox with filters) or Microsoft Outlook. 2. Normalizes each message into a common format, removes quoted history, trims the body, and skips internal or automated/no-reply senders. 3. Uses OpenAI (GPT-4.1-mini) to classify the email (Bug/Issue/New Requirement/Other) and extract priority, title, summary, product area, sentiment, and confidence. 4. Routes high-confidence customer requests to Jira by finding an existing open issue for the email thread and adding a comment, or creating a new Jira issue if none exists. 5. Posts the Jira result to the appropriate Slack channel based on the category and optionally sends an Adaptive C

- **Domain**: `n8n-workflow-20281.n8n.io`
- **Provider**: n8n.io (https://n8n.io)
- **Kind**: workflow
- **Live-responds (last probe)**: None
- **Signed card**: False
- **Streaming**: False
- **Quality score**: 40%

## URLs
- Agent card: https://n8n.io/workflows/20281
- Page (HTML): https://agenstry.com/agents/n8n-workflow-20281.n8n.io
- Documentation: https://n8n.io/workflows/20281