# Manage WhatsApp and Telegram business ops with OpenAI, Postgres and Sheets

> Quick overview This workflow connects WhatsApp and Telegram to six specialist OpenAI agents for sales, supplier management, inventory, invoices, appointments and customer support. It retrieves business knowledge from Google Sheets, records validated actions in PostgreSQL, and supports Telegram administrator approvals and automated customer replies. How it works 1. Receives incoming WhatsApp Business Cloud API and Telegram messages, or starts with a manual sample event for testing. Normalizes message text, sender information and attachment metadata. 2. Loads the configured business profile, identifies trusted suppliers and prevents duplicate event processing using PostgreSQL. 3. Recognizes authorized Telegram administrator approval or rejection commands and processes the corresponding pending proposals. 4. For regular messages, retrieves approved business knowledge and recent conversation history from PostgreSQL. 5. Uses a central OpenAI orchestrator to coordinate six specialist AI agen

- **Domain**: `n8n-workflow-20103.n8n.io`
- **Provider**: n8n.io (https://n8n.io)
- **Kind**: workflow
- **Live-responds (last probe)**: None
- **Signed card**: False
- **Streaming**: False
- **Quality score**: 40%

## URLs
- Agent card: https://n8n.io/workflows/20103
- Page (HTML): https://agenstry.com/agents/n8n-workflow-20103.n8n.io
- Documentation: https://n8n.io/workflows/20103