# Triage support emails and schedule SLA tasks with Gmail, Gemini, Google Calendar, Sheets and Discord

> Quick Overview This workflow monitors Gmail for unread emails with the subject “Inquiry Received”, uses Google Gemini to classify and summarize each inquiry, calculates an SLA deadline, creates a Google Calendar follow-up event, logs the ticket in Google Sheets, drafts a Gmail reply, and posts a Discord alert for high-priority cases. How it works 1. Triggers every minute when an unread Gmail message matching subject “Inquiry Received” is received. 2. Sends the email sender, subject, and body to Google Gemini via an LLM chain to return structured JSON with category, priority, summary, and a reply draft. 3. Calculates an SLA deadline based on priority (High: +4 hours, Medium: next day 18:00, Low: +3 days 18:00) and builds a task title and metadata. 4. Creates a Google Calendar event from now until the calculated deadline with the ticket details in the description. 5. Appends a row to Google Sheets with the received time, triage results, deadline, and the Google Calendar event link. 6. Cr

- **Domain**: `n8n-workflow-19884.n8n.io`
- **Provider**: n8n.io (https://n8n.io)
- **Kind**: workflow
- **Live-responds (last probe)**: None
- **Signed card**: False
- **Streaming**: False
- **Quality score**: 40%

## URLs
- Agent card: https://n8n.io/workflows/19884
- Page (HTML): https://agenstry.com/agents/n8n-workflow-19884.n8n.io
- Documentation: https://n8n.io/workflows/19884