# Send Jira support auto-replies and CSAT surveys via WhatsApp, Gmail, and HubSpot

> Quick overview This workflow closes the loop on Jira support tickets by sending an acknowledgement on ticket creation, requesting CSAT when an issue is marked Done, and saving CSAT results back to Jira with optional HubSpot notes, using Gmail and a WAHA WhatsApp API. How it works 1. Receives a ticket-created payload from another n8n workflow and loads the close-loop configuration. 2. Normalizes the payload, determines the customer channel (WhatsApp or Gmail), and checks whether the workflow has enough contact data to send an acknowledgement. 3. Sends the auto-reply to the customer via WAHA (WhatsApp) or Gmail, then adds a Jira comment and label to record that the auto-reply was sent. 4. Receives a Jira webhook when an issue changes status and validates the webhook token and that the issue is Done and not already CSAT-tagged. 5. Fetches the Jira issue, builds a CSAT form URL, sends the CSAT request via the same channel (WAHA or Gmail), and then comments and labels the Jira issue to mark

- **Domain**: `n8n-workflow-19609.n8n.io`
- **Provider**: n8n.io (https://n8n.io)
- **Kind**: workflow
- **Live-responds (last probe)**: None
- **Signed card**: False
- **Streaming**: False
- **Quality score**: 40%

## URLs
- Agent card: https://n8n.io/workflows/19609
- Page (HTML): https://agenstry.com/agents/n8n-workflow-19609.n8n.io
- Documentation: https://n8n.io/workflows/19609