# Route multichannel support tickets with OpenAI, HubSpot, Jira, and Slack

> Quick overview Analyze incoming support requests, classify intent and priority with AI, create Jira tickets, assign the correct team, send Slack notifications, and track SLA deadlines. Supports Gmail, WhatsApp, forms, HubSpot CRM, OpenAI, Jira, and Slack integrations. How it works 1. Triggers when a new Gmail email arrives, a WhatsApp message is received via a WAHA webhook, or a user submits the n8n contact form. 2. Normalizes each inbound request into a consistent ticket payload and captures any attachments (including downloading WhatsApp media when present). 3. Searches HubSpot CRM for a matching contact by email and/or phone and merges any found customer context into the ticket. 4. Sends the ticket text to OpenAI to classify category, intent, priority, sentiment, and generate a summary and suggested reply. 5. Calculates the SLA due time and maps the ticket category to the appropriate Jira assignee/component configuration. 6. Checks Jira Cloud for an existing issue labeled with the c

- **Domain**: `n8n-workflow-18187.n8n.io`
- **Provider**: n8n.io (https://n8n.io)
- **Kind**: workflow
- **Live-responds (last probe)**: None
- **Signed card**: False
- **Streaming**: False
- **Quality score**: 40%

## URLs
- Agent card: https://n8n.io/workflows/18187
- Page (HTML): https://agenstry.com/agents/n8n-workflow-18187.n8n.io
- Documentation: https://n8n.io/workflows/18187